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Order summary
Fair Plan Policy for Monthly Pass Holders At The DHF, we are committed to fairness and flexibility in helping you achieve your fitness goals. Below is our Fair Plan Policy for Monthly Pass holders to ensure transparency and convenience: Cancellations & Refunds Cancellation by Request Only: Monthly Pass cancellations must be requested directly through our team via email, phone, or in person. Cancellation requests must be made at least 48 hours before the end of your active pass period to avoid losing the option to reschedule or request consideration for unused days. Refund Eligibility: Before the Start Date: If your pass has not yet started, you may request a full refund. After the Start Date: Refunds will not be issued for partially used passes. However, you may request to freeze your pass (see Freeze or Pause section). Missed Sessions Policy The Monthly Pass allows unlimited access for 30 days from your start date. Missed sessions during this period cannot be refunded or carried over to a new pass. Freeze or Pause Your Pass Flexibility for Life’s Challenges: If you are unable to attend sessions temporarily (e.g., due to illness, travel, or personal emergencies), you may request to freeze your pass for up to 14 days. Requests to freeze your pass must be made at least 24 hours before your next planned session. Resuming Your Pass: Once the freeze period ends, your pass will automatically resume, and the remaining days will be reinstated. Start Date Flexibility: You can select your own start date when purchasing the Monthly Pass. If you need to adjust your start date after purchasing, you must notify our team at least 24 hours before the original start date. Policy for Exceptional Circumstances: We understand that unexpected events happen. If unique circumstances arise (e.g., medical emergencies or unforeseen challenges), please contact us directly. We’ll work with you to find a fair and reasonable solution. We’re here to make your fitness journey as smooth and stress-free as possible while maintaining clarity and fairness for all members. Thank you for choosing us as your partner in health and wellness!